Job Details
Job Location: Queen Creek Campus - Queen Creek, AZ 85142
Position Type: Full Time
POSITION SUMMARY
The Guest Services Director is responsible for all components related to delivering an extraordinary guest service experience during weekend services and certain special events at Sun Valley Community Church (SVCC). This position provides leadership for Guest Services to include, but not limited to, Parking, New Here Start Here, Greeters, Ushers, Next Steps Center, Volunteer Central and Hospitality. In all actions, reflects the SVCC team leadership distinctives.
ESSENTIAL FUNCTIONS
1. Establish and implement quality standards for all areas of Guest Services and volunteers with an emphasis on welcoming, informing, and serving each guest
2. Ensure consistency in all systems and procedures each weekend
3. Recruit, train, and retain volunteers
4. Implement a strategic follow up process for assimilating and connecting new guests into SVCC
5. Meet with team leaders and other volunteers on a regular basis to cast vision, provide training and build relationships
6. Develop and manage departmental budget
7. Maintain communication with other ministry team directors across SVCC to ensure a seamless experience for our guests (SV Kids, SV Students, etc.)
8. Stay current in job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
SUPERVISORY RESPONSIBILITY
May directly supervise Coffee Shop Coordinator and/or Guest Services Admin Assistant. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; approving time records and time off requests; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
MINIMUM QUALIFICATIONS
- Education and training that has equipped them for vocational ministry in a large ministry context
- Three years of full-time experience working in a leadership role in a church or related setting leading leaders and teams through healthy ministry growth and progress
- Demonstrates spiritual maturity and character consistent with the Biblical requirements for church leadership
- Innovative thinker demonstrating resourcefulness regarding both people and projects
- Strategic in nature with ability to drive projects and plans through to completion
- Self-motivated, self-directed requiring minimal supervision
- Effective team building skills and ability to motivate others
- Effective customer service, relational and communication skills, both written and verbal
- Agrees and aligns with the vision, values, pathway, leadership distinctives and doctrinal statement of SVCC
PREFERRED QUALIFICATIONS
Four years of full-time related experience in a multi-site church setting of over 2000 members/attendees
